Return Window

You have 30 days from the delivery date to request a return. Items returned after 30 days may not be eligible for a refund.

Return Conditions

To qualify for a return, items must be:

  • Unworn and in new condition
  • In the original shoe box (please do not tape or write directly on the shoe box)
  • With all tags, labels, and packaging included
  • Not damaged due to customer use

Clearance, final-sale, and personalized items cannot be returned unless they arrive defective.

Eligible Return Reasons

We accept returns for:

  • Wrong size or fit
  • Defective or faulty product
  • Item not matching the product description or photos
  • Item damaged during transit
  • Wrong item shipped

How to Return an Item

  1. Email [email protected] with your order number, item(s) to return, and reason.
  2. Our team will send a Return Authorization (RA) number and return instructions within 1–2 business days.
  3. Pack the item securely in its original packaging.
  4. Ship to the address provided. We recommend using a trackable service.

Free Return Shipping

For orders within the continental United States, we provide a prepaid return label for eligible returns. The label will be included in your RA email. Return shipping to Alaska, Hawaii, Puerto Rico, or APO/FPO addresses is arranged case by case.

Refunds

  • Approved refunds are issued to your original payment method.
  • Refunds are processed within 1–4 business days after we receive and inspect the returned item.
  • Depending on your bank, it may take an additional billing cycle for the refund to appear on your statement.
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

To exchange for a different size or colour, email us with your order details. If the replacement is in stock, we will arrange it; if not, we will process a refund.

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos. We will send a prepaid return label and process a replacement or full refund immediately.