We’re Here to Help

Whether you need sizing advice, have a question about a product, or need help with an order, our team is ready to assist.

Contact Information

  • Email: [email protected]
  • Website: alibirdshoes.shop
  • Contact form: available in the website footer under “Contact Us”

Business Hours

Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (Pacific Time). We aim to reply to all emails within 24 hours on business days. Messages sent over weekends or federal holidays are answered the next business day.

Help Us Help You

To speed up a reply, include:

  • Your order number (for existing orders)
  • The product name or style number
  • Your full name as it appears on the order
  • A clear description of your question or issue

Order Updates

For shipping delays, missing packages, or delivery problems, please have your order number ready. We will track the package and follow up with the carrier on your behalf.

Returns and Exchanges

To start a return, send an email with your order number and reason. Our team will reply with a return authorization and instructions.

Feedback

We welcome your thoughts on products, service, or anything that could make Alibird Shoes better. Email us at [email protected] — every message is read by a real person.